General Terms and Conditions (Terms)

Project: Reframe Pty Ltd trading as Kristal Leighton ABN 94 658 326 964 (we, our or us) operates this website (Site) and may also use third-party platforms to deliver products and services, including programs. The domain address of the Site is: https://www.kristalleighton.com.au and it may also be available through other addresses or channels. In these Terms, references to products include Digital Products as defined in our Digital Products Policy.

You agree to be bound by these Terms

By using our Site, purchasing our products or services, or using platforms used by us to provide services, you agree to be bound by these Terms, our Privacy Policy and any applicable service-specific terms, policies or guidelines available on our Site.

If you purchase a digital product the Digital Products Policy also applies.

Please read these Terms. If you do not agree to them, you should immediately stop using our Site or any platforms used by us to provide services, and you should not purchase our products or services.

When we can change these Terms

We may update these Terms from time to time. Where we make material changes, we will provide reasonable notice by publishing the updated Terms on our Site or notifying you through platforms used by us to provide services.

Your continued use of our Site, products or services after updated Terms take effect constitutes your acceptance of those changes. If you do not agree with updated Terms, you may stop using our Site and services. If you have an existing purchase or booking, your rights and obligations in relation to that purchase or booking remain subject to the terms that applied when you made the purchase or booking.

Changes to these Terms will not retrospectively alter the commercial terms that applied at the time of a completed purchase of a Digital Product or booking of a service.

Changes to the Site or Platforms

Materials and information on our Site or platforms used by us to provide services (Content) are subject to change without notice. While we try to keep our Site and Content made available through platforms used by us to provide services current, we do not make any promises or undertake to keep them up to date and are not liable if any Content is inaccurate or out of date.

The way in which you use the Site or any Content made available through platforms used by us to provide services

You have no ownership in the Site or any Content made available through platforms used by us to provide services. We own the Site and Content and grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to access and use the Site and any Content made available through platforms used by us to provide services.

You may not use the Site or any Content made available through platforms used by us to provide services in any other way without our agreement in writing. All other uses of the Site or Content must be in accordance with these Terms.

We do not permit you to:

• copy Content or any other details on our Site or through platforms used by us to provide services;

• use copies of our photographs in any way without our permission;

• use or copy our Site or Content in any way that competes with our business; or

• breach our copyright or other intellectual property in the Site or Content.

Behaviour on the Site and Platforms

When you use our Site, or platforms we use to provide services, we expect you to abide by a clear standard of behaviour. You must not do, or attempt to do anything:

• that is unlawful;

• prohibited by law

• we would reasonably consider inappropriate; or

• that might bring our Site, platforms used by us to provide services or us into disrepute.

This includes (without limitation):

(a) anything that would breach the privacy of an individual;

(b) using our Site or platforms used by us to provide services to defame, harass, threaten, menace or offend any person;

(c) interfering with any user using our Site or platforms used by us to provide services;

(d) tampering with or modifying our Site or platforms used by us to provide services;

(e) intentionally transmitting viruses or malware to our Site or platforms used by us to provide services;

(f) intentionally transmitting disabling or damaging features to our Site or platforms used by us to provide services;

(g) interfering with our Site or platforms used by us to provide services, including the use of Trojan horses, viruses, piracy or programming routines that may damage our Site or platforms used by us to provide services;

(h) using our Site or platforms used by us to provide services to send unsolicited email messages;

(i) providing medical advice, diagnosis or treatment recommendations through our Site or platforms used by us to provide services; or

(j)assisting a third party to do any of the above.

Information only

The content on our Site and platforms used by us to provide services provides a summary and general overview of our business and the things we do including our products and services. The information we provide does not create a client relationship with you. While the information may be helpful to you, it is not intended to be comprehensive or specific, and we do not have any obligation to you in this regard. The information provided through our website, products and services is intended for general educational purposes only and does not constitute medical advice, diagnosis, treatment or psychological therapy. You can only create a 1:1 coaching client relationship with us by booking our 1:1 coaching services and accepting our 1:1 Coaching Client Agreement. The purchase or booking of a product or service creates a separate commercial relationship governed by the relevant service-specific terms or conditions.Nothing in this section excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Disclaimer

We use reasonable commercial efforts to ensure the accuracy and completeness of the Content on our Site. However, to the maximum extent permitted by law, we make no representation, warranty or guarantee with respect to the Content or the likely outcomes you will get if you action the information on our Site or platforms used by us to provide services and apply it to your situation or life. You should always get professional advice about your circumstances (including health, medical or mental health circumstances) from an appropriate professional. This includes seeking medical, nutritional or mental health advice from a qualified health professional. Information shared through our Site, products and services does not constitute medical advice, diagnosis or treatment and must not be relied upon as such. Nothing in this section excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Intellectual Property rights

Unless we state otherwise, we own or licence all rights, title and interest (including intellectual property rights) in our Site and in the Content made available through the Site or through platforms used by us to provide services.

Your use of our Site and your use of and access to the Content does not grant to you or transfer any rights, title or interest in relation to our Site or our Content, including Content made available through platforms used by us to provide services. You must not:

(a) copy or use any Content from our Site or from platforms used by us to provide services (in whole or part);

(b) use any of our images or videos for personal or commercial use without our written consent;

(c) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or

(d) breach any intellectual property rights connected with our Site or our Content, including (without limitation) altering or modifying any of our Content, causing any of our Content to be framed or embedded in another website or platform, or creating derivative works from our Content.

Third party sites

Our Site or platforms used by us to provide services may contain links to websites operated by third parties (Third Party Sites). Unless stated on our Site, we are not responsible for the content on Third Party Sites. Further, we do not control, endorse or approve any Third Party Sites.

Your use of any third-party platform through which we provide products or services may also be subject to that platform’s own terms, policies and acceptable-use requirements. You are responsible for complying with those requirements when using the platform.

Content you upload to our Site or platforms used by us to provide services

We encourage you to interact with our Site and platforms used by us to provide services. We may permit you to post, upload, publish, submit or send (upload) information and content to our Site or platforms used by us to provide services (User Content).

If you upload User Content to our Site or platforms used by us to provide services, you grant us a non-exclusive, worldwide, royalty-free licence to use, display and moderate that content for the purposes of operating our Site, platforms used by us to provide services, and delivering our products and services. Any use of your content for marketing or promotional purposes will be subject to separate consent obtained from you at the time.

You agree that you are responsible for all User Content that you upload and warrant that:

(a) you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in the User Content (as contemplated by these Terms); and

(b) the User Content, your upload of the User Content or our use of it on, through or by means of our Site or platforms used by us to provide services will not infringe, misappropriate or violate a third party’s intellectual property rights or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

We do not endorse or approve, and are not responsible for, any User Content.

We may remove or moderate User Content where we reasonably believe it breaches these Terms, applicable service or product specific terms, infringes another person’s rights, creates a legal, privacy, safety or security risk, or is otherwise reasonably necessary to operate the relevant service.

Warranties and disclaimers

To the maximum extent permitted by law, we make no representations or warranties about our Site, platforms used by us to provide services, or Content, including (without limitation) that:

(a) it is complete, accurate, reliable, up-to-date and suitable for any particular purpose;

(b) you will have uninterrupted access to our Site or platforms used by us to provide services;

(c) it will be error-free or free from viruses or malware; or

(d) our Site or platforms used by us to provide services will be secure.

You read, use and act on our Site, platforms used by us to provide services, and our Content at your own risk.

Limited Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.

To the maximum extent permitted by law, we are not liable for any loss, damage or expense arising from or in connection with:

• your use of or reliance on general information, educational Content, products or services without obtaining advice appropriate to your individual circumstances;

• decisions, actions or omissions by you;

• user Content;

• your use of, or inability to access, our Site or any third-party platform used by us to provide products or services;

• any interruption, outage, delay, technical failure, loss or corruption of data, security incident or other issue affecting our Site or a third-party platform, where the matter is outside our reasonable control;

• the acts, omissions, availability, functionality or security of any third-party platform or service provider;

• Content that is incorrect, incomplete or out of date; or

• indirect, incidental, special or consequential loss that was not reasonably foreseeable.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with a product, service, the Site, any platform used by us to provide services or these Terms is limited to the total amount paid by you to us for the relevant product or service during the 12 months preceding the event giving rise to the claim.

Where an interruption, outage or technical issue affects access to a paid product or service, we will take reasonable steps to restore access or provide an appropriate alternative where practicable.

This section does not exclude or limit liability arising from our fraud, wilful misconduct or any other liability that cannot lawfully be excluded or limited.

Indemnity

To the maximum extent permitted by law, you must indemnify us and hold us harmless against any Liability suffered or incurred by us arising from or in connection with any breach of these Terms or any applicable laws by you, or any third-party claim caused by your conduct.

This indemnity does not apply to the extent that the Liability was caused or contributed to by our own negligence, wilful misconduct or breach of these Terms.

This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

Removing our Site or Platform Access (or your access to it)

We may, at any time and without notice to you, discontinue our Site or access to platforms used by us to provide services, in whole or in part. We may exclude a person from using our Site or platforms used by us to provide services where reasonably necessary because of a breach of these Terms or applicable service-specific terms, non-payment, unlawful or harmful conduct, or a material safety, privacy or security risk. Where we exercise this right in relation to an active purchase or service, we will provide reasonable notice and act in accordance with the terms applicable to that product or service, except where removal is necessary due to a breach of these Terms or harmful conduct. We are not responsible for any loss, damage or Liability you may suffer arising from or in connection with any such discontinuance or exclusion. This does not affect any rights or obligations arising from a purchase of a product or service prior to such exclusion.

Termination

These Terms are effective until terminated by us where reasonably necessary because of a material breach of these Terms, non-payment, unlawful or harmful conduct, the cessation of our business operations, or another circumstance that makes continuation of the contractual relationship reasonably impracticable.

In the event of termination, any provisions which by their nature are intended to survive termination, including applicable limitations of liability, will continue to apply. Termination will not affect any rights or obligations arising from a purchase of a product or service prior to termination.t

Disputes

If a dispute arises, either party must give written notice outlining the details. The parties must attempt to resolve the dispute by negotiation within 14 days. If unresolved, either party must attempt mediation in good faith before commencing legal proceedings, with mediation to be completed within 2 months of the original notice. Each party bears their own costs of mediation unless otherwise agreed. Nothing in this clause prevents a party from seeking urgent relief from a court.

Nothing in this clause limits either party's rights under the Australian Consumer Law or otherwise prevents a party from exercising a right or remedy that cannot lawfully be restricted.

What happens if part of these Terms is not right?

If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

Waiver

A failure or delay by us to exercise a right or remedy does not constitute a waiver of that right and does not prevent us from exercising it in the future.

Entire Agreement

These Terms, together with the Privacy Policy,Digital Products Policy and any applicable service-specific terms, constitute the entire agreement between you and us and supersede all prior representations, warranties and arrangements.

Force Majeure

We will not be liable for any delay or failure to perform our obligations where that delay or failure is caused by circumstances beyond our reasonable control, including third party platform outages, telecommunications failures, natural disasters or other events outside our control. Where such circumstances arise, we will take reasonable steps to notify you and resolve the issue as soon as practicable.

Document Hierarchy

In the event of any inconsistency between these Terms and the Digital Products Policy or applicable service-specific terms, the Digital Products Policy or applicable service-specific terms prevail to the extent of the inconsistency.

The law that applies to these Terms

The laws of Victoria, Australia, govern these Terms. If you access our Site or platforms used by us to provide services throughout Australia or overseas, we make no representation that our Site or platforms used by us to provide services complies with the laws (including intellectual property laws) of any State outside Victoria and/or country outside Australia. If you access our Site or platforms used by us to provide services from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site or platforms used by us to provide services.

For any questions and notices, please contact us at:

Project: Reframe Pty Ltd T/A Kristal Leighton ABN 94 658 326 964

Email: hello@kristalleighton.com.au

Last update: 23 August 2026