1:1 Coaching Client Agreement

This 1:1 Coaching Client Agreement (Agreement) is between Project: Reframe Pty Ltd trading as Kristal Leighton ABN 94 658 326 964 (we, us, our or Coach) and the person purchasing or receiving the coaching services (you or Client).

This Agreement applies to the 1:1 coaching services you have booked with us.

By booking our 1:1 coaching services and indicating your acceptance of this Agreement during the booking or checkout process, you agree to be bound by this Agreement and our General Terms and Conditions, and acknowledge that your personal information will be handled in accordance with our Privacy Policy.

The specific coaching package, number and length of sessions, coaching period, fee, payment arrangements and any additional support included in your package are those stated on the booking page, invoice, proposal or other written offer accepted by you and form part of this Agreement.

This Agreement operates alongside our General Terms and Conditions. The dispute resolution and governing law provisions in the General Terms and Conditions apply to your coaching services. If there is any inconsistency between this Agreement and our General Terms and Conditions in relation to your coaching services, this Agreement prevails to the extent of the inconsistency.

What coaching is

Coaching is a collaborative process designed to support reflection, learning, behaviour change and progress towards goals that you choose.

You remain responsible for deciding what you want to work on and for the decisions and actions you take as a result of coaching.

Our role is to provide coaching, education, questions, reflection and practical support within the scope of our training and professional role.

We do not guarantee any particular result or outcome from coaching.

What coaching is not

Our coaching is not medical treatment, psychological therapy or an emergency or crisis service.

We do not diagnose or treat medical or mental health conditions.

Information or education discussed during coaching does not replace individual advice or treatment from an appropriately qualified medical, mental health, dietetic or other health professional.

Where health, nutrition or wellbeing topics are discussed, coaching remains within the scope of health and wellness coaching and does not replace clinical care.

If we believe that something you wish to address falls outside our professional scope, we may recommend that you seek assistance from an appropriately qualified professional.

If you are currently receiving medical, psychological or other professional care, you remain responsible for following the advice of your treating professionals and may wish to let them know that you are also participating in coaching.

Our commitment to you

We will:

·       treat you with respect and support your right to self-determination;

·       be present and focused during scheduled coaching sessions;

·       work collaboratively with you rather than making decisions for you;

·       work within our professional scope, qualifications and ethical responsibilities;

·       maintain appropriate professional boundaries;

·       handle your personal information in accordance with our Privacy Policy; and

·       recommend other professional support where we reasonably believe it may be appropriate.

Your role in coaching

You acknowledge that you remain responsible for your own:

·       physical, mental and emotional wellbeing;

·       decisions, choices and actions;

·       goals and priorities;

·       implementation of anything discussed during coaching; and

·       decision to seek medical, psychological, legal, financial or other professional advice where required.

You agree to provide information honestly and to let us know if something about the coaching process is not working for you.

You are not required to follow a suggestion, complete an activity or take an action that does not feel appropriate for you.

Sessions

Sessions are provided in the number, duration and format included in the coaching package you purchased.

Sessions will ordinarily take place online unless another arrangement has been agreed.

Any communication or support between sessions is limited to what is specifically included in your coaching package.

Unless otherwise agreed, sessions must be used within the coaching period stated at the time of booking.

If a delay caused by us prevents you from using your sessions within that period, we will reasonably extend the coaching period.

Rescheduling and missed sessions

If you need to reschedule a coaching session, please provide at least 24 hours' notice.

Where at least 24 hours' notice is provided, we will arrange another available appointment within the coaching period.

If you cancel with less than 24 hours' notice or do not attend a scheduled session, the session may be treated as used and may only be rescheduled at our discretion.

We may make an exception where we consider it reasonable because of illness, emergency or other exceptional circumstances.

If you arrive late, the session will ordinarily still finish at the scheduled time.

If we need to cancel or reschedule a session, the session will not be forfeited. We will arrange another suitable time and, where necessary, extend your coaching period.

Fees and payment

The coaching fee and payment arrangements are those stated at the time you book.

All prices are in Australian dollars unless otherwise stated.

Payments must be made in accordance with the agreed payment schedule.

If a payment becomes overdue, we may pause future coaching sessions until the outstanding amount is paid.

Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.

Ending the coaching relationship

You may choose to end coaching at any time by letting us know in writing.

Ending coaching does not affect fees relating to services that have already been provided.

Any entitlement to a refund for prepaid but unused coaching services will depend on the circumstances, the terms that applied when you booked and your rights under applicable law.

We may end the coaching relationship where reasonably necessary because of:

·       a material breach of this Agreement;

·       non-payment;

·       unlawful or harmful conduct;

·       a material safety, privacy or security concern;

·       the coaching relationship moving outside our professional scope;

·       a breakdown in the coaching relationship that makes continuation reasonably impracticable; or

·       circumstances that mean we are no longer reasonably able to provide the coaching services.

Where practicable, we will provide reasonable notice.

If we end coaching for reasons unrelated to a breach by you and you have prepaid for coaching services that we will not provide, we will refund the relevant unused amount or provide another remedy as required by law.

Confidentiality and safety disclosure

We treat information shared during coaching as private and confidential and handle personal information in accordance with our Privacy Policy.

Coaching communications are not legally privileged in the way that some communications with lawyers or certain health professionals may be.

We may use or disclose relevant personal information where you authorise us to do so, where disclosure is required or authorised by law, or where we reasonably believe disclosure is necessary to lessen or prevent a serious threat to the life, health or safety of you or another person, or to public health or safety, and the disclosure is permitted by applicable law.

Where appropriate, this may include disclosure to emergency services, an appropriate health professional or your nominated emergency contact.

We will limit any disclosure to information that is reasonably necessary in the circumstances.

Nothing in this section makes us an emergency, crisis or monitoring service, and we do not monitor your health or safety outside scheduled coaching interactions.

Privacy and health information

During coaching, you may choose to provide personal or sensitive information, including health information.

By choosing to provide health or other sensitive information relevant to the coaching service, you consent to us collecting, holding, using and disclosing that information for the purposes of providing and administering your coaching services, in accordance with our Privacy Policy and applicable law.

We may use third-party platforms and service providers to schedule sessions, communicate with you, process payments, maintain records and provide coaching services.

Further information about how your information is handled, including overseas processing and storage, is contained in our Privacy Policy.

Emergency contact

We may ask you to provide an emergency contact through our booking or client intake process. If you provide one, we may use those details where reasonably necessary in connection with a serious concern about your immediate health or safety.

Providing an emergency contact does not make us an emergency or crisis service and does not create an obligation for us to monitor your health or safety outside coaching sessions.

Intellectual property

Any worksheets, written materials, audio, exercises, frameworks or other resources we provide remain our intellectual property or the intellectual property of our licensors.

You are granted a personal, non-exclusive, non-transferable licence to use those materials for your own private use.

You must not reproduce, distribute, sell, share or use those materials commercially without our written permission.

Australian Consumer Law

Our coaching services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Agreement excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified.

Acceptance

By booking our 1:1 coaching services and indicating your agreement at checkout or during the booking process, you confirm that you:

·       agree to be bound by this 1:1 Coaching Client Agreement;

·       agree to be bound by our General Terms and Conditions; and

·       acknowledge that you have read our Privacy Policy and that your personal information will be handled in accordance with it.

Contact: hello@kristalleighton.com.au

Last updated: 23 August 2026